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Yfbdr handles mouse-pad and desk-mat return requests through one written review so the ordered surface, each listed removable accessory, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A mouse-pad or desk-mat return is assessed as the complete listed set. The pad and every supplied rail, strap, installed foot, or other component must remain together unless our support team confirms that a specific damaged component should be handled separately. For mouse-pad and desk-mat orders, support review may refer to listed dimensions, thickness, tracking-surface material, lower layer or feet, edge construction, cable slots, accessory rail, panel count, fold lines, strap or snap, surface condition, supplied pieces, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain completely unused, clean, dry, and unaltered. The tracking face, underside, edges, feet, slots, fold lines, strap, snap, and removable accessories must be free from mouse tracking marks, desk wear, stains, odors, dust buildup, liquid, cleaning residue, scratches, chips, cracks, dents, stretched stitching, unintended creases, heat exposure, adhesive, or modification. Opening the parcel and conducting a careful visual inspection on a clean dry surface does not by itself prevent a return when the complete item otherwise remains new.
Repack an approved mouse-pad return according to its construction: support a glass pad flat in a rigid carton with edge and corner protection, keep a felt mat flat or in its original gentle roll without a sharp crease, and fold a travel pad only along its intended scored lines. Keep every rail, strap, snap, foot, and other listed component protected with the pad so hard parts cannot rub against the tracking face or move independently in transit. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the complete returned set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@yfbdr.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Catherine Field, NSW 2557, Australia.
In the first email, identify the SKU and pad format and state whether the request concerns dimensions, thickness, surface material, lower layer, edge or stitching, slots, rail, glass face, feet, panels, fold lines, strap, snap, delivery damage, an incorrect item, or a missing supplied piece. For visible transit damage or an incorrect product, clear photographs of the unused item, relevant component, and outer parcel can help us compare the delivery with the order record without making photographs a condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available mouse-pad format after the original complete, unused set is approved for return. Any difference in price, material, dimensions, rigidity, supplied components, or availability will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@yfbdr.shop or +61 420 266 004. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).